Privacy Policy
Last updated: April 10, 2026
1. Who We Are
Mist System is operated by PT Tom Marvolo Riddle Group, registered in Bali, Indonesia. We provide professional mist cooling systems for hospitality and commercial venues.
Address: Jl. Merta Sari, Kerobokan, Badung, Bali 80361
Phone: 0823-2254-0001
2. Information We Collect
We collect information in two ways:
- Information you provide: When you submit a contact form, we collect your name, phone number, city, and venue type.
- Automatic collection: With your consent, we collect analytics data (pages visited, device type, referral source) and marketing data (ad click IDs, campaign attribution).
3. How We Use Your Information
- Respond to your inquiry and provide a cooling plan quote
- Analyze website usage to improve our services (with consent)
- Measure advertising effectiveness (with consent)
- Send follow-up communications related to your inquiry
4. Cookies We Use
Our website uses cookies and similar technologies, organized into three categories:
| Category | Cookie | Purpose | Duration |
|---|---|---|---|
| Essential | mist_cookie_consent | Stores your cookie preferences | 1 year |
| Analytics | PostHog (_ph_*) | Anonymous usage analytics | 1 year |
| Analytics | Google Analytics (_ga, _ga_*) | Traffic measurement | 2 years |
| Marketing | Meta Pixel (_fbp, _fbc) | Ad attribution and conversion tracking | 90 days |
| Marketing | Google Ads (_gcl_*) | Ad click attribution | 90 days |
You can manage your cookie preferences at any time using the "Cookie Settings" link in the footer.
5. Third-Party Services
- PostHog — Website analytics (hosted in US)
- Google Analytics — Traffic analysis via Google Tag Manager
- Meta (Facebook) Pixel — Advertising measurement
- Kommo CRM — Lead management and follow-up
6. Data Retention
Contact form submissions are stored in our CRM for up to 2 years. Analytics data is retained according to each provider's default retention policy. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw cookie consent at any time via "Cookie Settings" in the footer
8. Contact Us
For privacy-related questions, contact us:
Phone: 0823-2254-0001 (10:00–18:00 WITA)
WhatsApp: +62 851 9029 1717
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.